Camden Carpet Cleaning Customer Privacy Policy

This Privacy Policy explains how Camden Carpet Cleaning collects, uses, shares and protects personal data relating to its customers. It applies to all Camden Carpet Cleaning customers in our service area, including those who make enquiries, request quotations, or use our carpet and upholstery cleaning services.

We are committed to complying with the UK General Data Protection Regulation, the Data Protection Act 2018 and all applicable data protection laws. This Privacy Policy is intended to provide clear and transparent information about our data processing activities and your rights.

Who we are and scope of this policy

Camden Carpet Cleaning is a carpet and upholstery cleaning service provider operating in the local Camden area and surrounding neighbourhoods. For the purposes of data protection law, we are the data controller of the personal data that we collect and process about our customers and prospective customers.

This Privacy Policy applies to all personal data we process about individuals acting as private customers, business customers, and contacts for organisations within our service area.

Personal data we collect

We collect and process different categories of personal data depending on how you interact with us. This may include:

Identification and contact details such as name, address, property access details provided by you, and other contact information needed to respond to enquiries and provide services.

Communication data including records of enquiries, booking details, messages, and any feedback or complaints you share with us.

Service and transaction data including details of the services you request or purchase, dates and times of visits, property notes relevant to service delivery, payment method information and amounts paid. We do not store full payment card numbers when payments are processed through third party payment providers.

Website and technical data where applicable such as basic technical information sent by your browser if you visit our website, including IP address and device information, pages visited and time spent on the site. We may also collect cookie data where consent has been given, in line with our cookie practices.

Marketing preferences including your choices about receiving marketing communications or service reminders from us.

How we collect personal data

We collect personal data directly from you when you contact us by phone, online forms, written correspondence, or in person. We also collect data when you make a booking, request a quotation, or use our services.

In some cases, we may receive personal data from third parties such as online directory listings, property management companies, letting agents or business clients who provide us with your details in order for us to perform cleaning services at a specific property.

Lawful bases for processing

We only process personal data where we have a lawful basis under data protection law. Depending on the circumstances, our lawful bases are:

Contract: we process your personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services, arrange appointments, issue invoices and take payment.

Legal obligation: we process certain data where necessary to comply with legal and regulatory obligations, such as tax and accounting requirements.

Legitimate interests: we may process your personal data where it is necessary for our legitimate business interests, and where your interests and fundamental rights do not override those interests. This can include managing our business operations, responding to enquiries, improving our services, preventing fraud, and maintaining service records.

Consent: in some cases we rely on your consent, for example where you agree to receive marketing communications or where consent is required for certain types of cookies or analytics. Where processing is based on consent, you can withdraw your consent at any time.

How we use personal data

We use personal data for the following purposes:

To provide our services including scheduling and delivering cleaning services, communicating about appointments, obtaining access information, and handling follow-up visits or additional work.

To manage customer relationships including handling enquiries, providing quotations, dealing with feedback and complaints, and maintaining service history records.

To manage payments and accounting including issuing invoices, processing payments via our chosen payment providers, maintaining financial records and fulfilling tax and accounting obligations.

To improve and develop our services including monitoring service quality, reviewing customer feedback and analysing service usage trends in an aggregated way.

To send relevant information such as booking confirmations, service updates, changes to our terms, and, where permitted, information about related services or offers.

To protect our business including preventing misuse of our services, resolving disputes, and enforcing our contractual terms.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf, strictly for the purposes described in this Privacy Policy. These may include:

IT and hosting providers who host our systems, website or booking tools and help us store and manage data securely.

Payment processors who handle card and electronic payments on our behalf. These providers process payment details securely in line with industry standards.

Professional advisers such as accountants or legal advisers where necessary to comply with legal obligations or protect our legal rights.

Customer management or communication tools that help us manage bookings, reminders and customer contacts.

We ensure that any data processors act only on our instructions, use appropriate security measures and are bound by data protection obligations in their contracts with us.

We may also share personal data where required by law, regulation, court order or law enforcement request, or in connection with the sale or transfer of our business, in which case appropriate safeguards will be applied.

International transfers

Where our service providers or systems involve the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as adequacy regulations or approved standard contractual clauses, in accordance with data protection law.

Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected and to meet our legal, accounting and reporting obligations.

Service and contract data relating to customers is generally retained for a period necessary to administer our relationship with you and for a reasonable period thereafter to handle queries, potential disputes or warranty issues. Financial records are typically retained for the period required by tax and accounting laws.

Where we rely on consent for marketing communications, we will keep your contact details for that purpose until you withdraw your consent or object to receiving such communications, after which we will remove you from marketing lists while keeping a record of your preference.

We regularly review the personal data we hold and securely delete or anonymise data that is no longer required.

Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These measures include restricted access to personal data, appropriate security controls on our systems and devices, and ensuring that our staff and processors are aware of their data protection responsibilities.

Your data protection rights

As a data subject, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law. These rights include:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is processed.

Right to rectification: you can request that inaccurate or incomplete personal data about you is corrected or completed.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you have withdrawn consent.

Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, for example while we are considering a request for rectification or objection.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You also have an absolute right to object to direct marketing.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent for processing, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Children

Our services are not directed at children and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as reasonably possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any updates will be effective from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.